Privacy Policy

Northstar Holdco Energy, LLC, d/b/a NorthStar Midstream (“NSM”, “we”, “us” or “our”) is committed to compliance with all applicable laws regarding the preservation of online privacy of persons and their personal information.  Further, NSM is committed to the belief that preserving your privacy is essential to your enjoyment and productive use of the NorthStarMidstream.com website as well as to the successful use of the internet.

This page sets forth NSM’s Privacy Policy for the NorthStarMidstream.com website (the “Website”) and describes the practices that NSM will follow with respect to the privacy of users of the Website, including you (hereinafter in this Policy, you will be referred to as “you”, which includes the possessive “your”).  NSM may change or update this page from time to time as NSM updates and improves its information and services, because new features may require modifications to the Policy.  For this reason, you should check back periodically to view any updates and changes, and you acknowledge and agree that it is your responsibility to do so.

For your convenience, NSM has organized this Privacy Policy in accordance with frequently asked questions about user privacy.

What is personally identifiable information?

Personally identifiable information (“PII”) is information about you, such as your name, address, e-mail address, telephone number, user identification, and password, etc., if such information is required for your use of the Website.

How can I correct, access, and update my information?

Currently, NSM does not require you to submit any PII in order to use the Website.  If, in the future, NSM requires you to register and create an account to access portions of the Website, we will provide you with instructions on how to create and edit a user profile.

How will NSM protect my personally identifiable information?

As stated above, currently, NSM does not require you to submit any PII in order to use the Website.  If, in the future, NSM requires you to register and create an account to access portions of the Website, NSM will exercise care consistent with the best practices in the industry to protect your PII.  This care will include, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection, and Website monitoring.

When will NSM collect personally identifiable information?

NSM does not collect PII unless you voluntarily supply NSM with information.  In general, NSM collects PII when you communicate with NSM via email or telephone, or when you purchase a NSM product or service, but purchasing transactions do not currently take place online.   If you voluntarily provide PII, you consent to our collection and use of your PII as described in this Policy.

How does NSM use personally identifiable information?

NSM uses all of the information you provide, including some of your PII, internally to improve the services we provide to you.  In general, we may use the information we collect to respond to a communication from you, or to improve the effectiveness of the Website and our marketing efforts.

When does NSM disclose personally identifiable information?

NSM does not sell or rent PII collected through this Website, or through other channels of communication, to anyone.  With your consent obtained in advance, NSM may, in some circumstances, share PII you voluntarily provide us with trustworthy business partners who provide goods and services to our users.  In some special cases, NSM may disclose PII in response to a lawful court order, to comply with legal process, to protect and defend our rights or property, or to enforce our Terms and Conditions that govern your use of our Website Use.

What does NSM do with information that is not personally identifiable?

NSM collects information which is not personally identifiable information (“Non-PII”) because our services are designed to track the behavior of visitors to our Website.  NSM will use Non-PII to evaluate and improve the information and services we provide to all of our visitors to our Website.  Also, NSM may aggregate statistics about visitors to our Website, and about their behavior on our Website, in order to analyze trends and to improve our services, and NSM may share those statistics with third parties, but such aggregated statistics will constitute Non-PII and will not include PII.

What are cookies and how does NSM use them?

The Website, like many other commercial websites, may use a standard technology called “cookies” to collect information about how our Website is used. Cookies are small strings of text that websites can send to your browser to identify your browser as one that has visited the Website before. Cookies cannot retrieve any other data from your hard drive and cannot or obtain your e-mail address or disseminate your PII.

Should I review the privacy policies on other websites?

The Website may contain links to other websites. While we seek to link only to websites that share our privacy compliance standards, we are not responsible for the privacy practices employed by other entities on other websites.  Therefore, you should carefully review the privacy policies on any websites which you visit.

Will this privacy policy change?

We may revise this Privacy Policy from time to time, if, in our sole discretion and judgment concerning legal developments and industry standards, we believe it should be revised. The most current version of the policy will govern our use of your information and will always be located on this sub-page of the Website.  If we make a change to this Policy that, in our sole discretion, is material, we will notify you via a statement on the homepage of the Website. By continuing to access or use the Website after those changes become effective, you agree to be bound by the revised Privacy Policy.

If you have questions about this Privacy Policy, please contact us via email at privacy@NorthStarMidstream.com.

Updated: Feb. 25, 2015

Corporate Headquarters
10077 Grogans Mill Road
Suite 530
The Woodlands, TX 77380
(713) 277-7000

Commercial: Erik Ludtke
(281) 813-9746
eludtke@northstarmidstream.com

Engineering: Chip Lang
(713) 702-6701
clang@northstarmidstream.com

Operations: Tom Sullivan
(732) 710-7226
tsullivan@northstarmidstream.com

NST E. Fairview: Travis Nellermoe
(406) 939-0862
tnellermoe@northstarmidstream.com

Point Comfort: Steven Svetlik
(361) 935-1185
ssvetlik@northstarmidstream.com

Port Arthur: Greg Alder
(409) 963-4885
galder@northstarmidstream.com